1. Which payment methods do you accept?
We offer a range of secure and convenient payment options. We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For a faster checkout, we also support digital wallets such as Apple Pay and Google Pay, as well as other recognized regional payment services.
2. How long will it take for my order to arrive?
We prioritize efficiency for our European customers by utilizing premium logistical partners like DHL, FedEx, and UPS.
Standard Delivery: Typically 5 to 12 business days following dispatch.
Real-Time Tracking: You will receive automated email updates at every major milestone: from leaving our facility to arriving at your local delivery hub.
3. What happens if my order is delayed?
If your package hasn’t arrived within the estimated window, contact us at drainrack@basindriptier.com. We will initiate a formal inquiry with the carrier immediately. If the carrier confirms the parcel is lost or significantly delayed, we will provide a full refund or a complimentary replacement—your choice.
4. What is your return policy for European customers?
In full compliance with European consumer protection laws, we offer a 14-day Right of Withdrawal. You can return your purchase for any reason within 14 days of receipt. Simply contact our support team to start the process.
5. What should I do if my item arrives damaged?
We take great pride in our kitchen quality. If an item is faulty upon arrival:
Email us within the statutory period with clear photos of the damage.
Once verified, we will process a full refund or send a replacement at no extra cost.
Note: Once verified, we will process a full refund or send a replacement. Depending on the situation, we may provide a pre-paid shipping label for you to return the defective item to our NZ facility.
6. Where is your company located?
Basindriptier is a brand owned and operated by ZERARO LIMITED, a corporate entity registered in New Zealand.
NZBN: 9429053550057
Registration No.: 9416668
Registered Office: 9 Hawtry Lane, Flagstaff, Hamilton 3210, New Zealand
7. How can I contact customer service?
Our team is ready to help with any product or order questions.
Email: drainrack@basindriptier.com
Phone: +64 27 375 4832
Response Time: We aim to respond to all inquiries within 24 hours (Monday–Friday).