Welcome to Basindriptier. These Terms of Service govern your use of our website and the purchase of our kitchen hardware products. By accessing our site or placing an order, you agree to be bound by the following professional terms and conditions.
1. Corporate Identity
Basindriptier is a brand owned and operated by ZERARO LIMITED, a corporate entity duly registered in New Zealand (Company No. 9416668 / NZBN 9429053550057).
Registered Office: 9 Hawtry Lane, Flagstaff, Hamilton 3210, New Zealand.
2. Shipping, Delivery & Risk Transfer
We offer premium delivery services to our international clientele, primarily collaborating with priority carriers including DHL, FedEx, and UPS.
Transit Time: Standard delivery typically requires 5 to 12 calendar days following dispatch.
Order Tracking: Automated tracking notifications will be issued to your registered email at key milestones: dispatch, regional hub arrival, and out-for-delivery.
Delivery Investigations: If a shipment exceeds the standard timeframe, we will initiate a formal carrier investigation. We guarantee a full refund or a replacement shipment if the investigation confirms a logistical failure.
Transfer of Risk: In alignment with international consumer standards, the risk of loss or damage remains with ZERARO LIMITED until the products are physically delivered to you or your designated recipient.
3. European Right of Withdrawal (14-Day Returns)
In compliance with EU/EEA consumer regulations, residents have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason. To initiate a withdrawal, please notify us at drainrack@basindriptier.com.
4. Quality Guarantee & Damaged Goods
We maintain rigorous quality control. If you receive an item that is damaged or faulty:
Please notify our support team with photographic or video evidence within 7 days of receipt.
Upon verification, we will provide a full refund or a replacement at no additional cost.
Note: To expedite resolution, customers are generally not required to return damaged units; visual evidence is sufficient for our claim process.
5. Intellectual Property
All original imagery, technical content, and product descriptions on www.basindriptier.com are the exclusive intellectual property of ZERARO LIMITED. Unauthorized reproduction or use of our proprietary material is strictly prohibited and protected by international copyright laws.
6. Governing Law & Dispute Resolution
These terms are governed by the laws of New Zealand. For our European customers, mandatory consumer protection laws of your country of residence also apply. We strive to resolve all disputes amicably through our dedicated customer support.
7. Contact Information
ZERARO LIMITED
Email: drainrack@basindriptier.com
Phone: +64 27 375 4832
Address: 9 Hawtry Lane, Flagstaff, Hamilton 3210, New Zealand